Check In a Held Item with a Changed Pickup Location

If the pickup branch was changed for a held item either by a staff member or a patron (if your library allows patrons to change the pickup location), you can open the Hold Request from the Held items to transfer list at the bottom of the Request Manager workform, and check it in.

To check in a held item with a changed pickup location:

Check in the item.

If the item is held and the pickup location was changed, the Transfer Hold message displays the new pickup location.

Click Yes on the Polaris -Transfer Hold dialog box.

The hold request's status changes from Held to Shipped.

On the Holds view of the Patron Status workform, Rerouting from [original pickup location] to [changed pickup location]is displayed in the Pickup Branch column.

The Notes view of the Hold Request workform displays Request was shipped to the pickup branch in the Action column in the Request History.

Note:
If a held item is checked in or out via a Self Check unit or Polaris Express Check, the item is rerouted to the new location.